Service & After-Sales

Chat Support

Give customers a direct digital support channel connected to the product. dpp.cloud can turn the Digital Product Passport into an interactive support experience where users can quickly find relevant information and get help.

Make Product Support More Accessible

Connect customers directly to the information and support they need.

How it works

Chat Support

The customer accesses the digital product experience through the product's QR code or digital identity.

  • 1

    Scan the Product

    The customer accesses the digital product experience through the product's QR code or digital identity.

  • 2

    Identify the Product

    The digital experience connects the customer with information relevant to the specific product.

  • 3

    Ask for Help

    Guide customers toward manuals, troubleshooting, service, spare parts or other relevant next steps.

  • 4

    Resolve and Continue

    Guide customers toward manuals, troubleshooting, service, spare parts or other relevant next steps.

Professional quality, built in.
Our commitment to quality and professional standards is reflected in every feature we deliver.

Chat Support

Benefits of this feature

Provide support based on the specific product and information available in its digital product experience.

  • 1

    Product-Specific Support

    Provide support based on the specific product and information available in its digital product experience.

  • 2

    Instant Access

    Let customers access support directly from the product instead of searching through websites or documentation.

  • 3

    Reduce Support Requests

    Help customers solve common questions themselves with accessible product information and digital assistance.

  • 4

    24/7 Availability

    Give customers access to digital product support whenever they need it.

  • 5

    Context-Rich Answers

    Connect support content with the relevant product information to make answers more useful and specific.

  • 6

    Better Customer Experience

    Replace fragmented support journeys with a direct digital entry point connected to the product.

Make Product Support More Accessible

Connect customers directly to the information and support they need.

Recent Blogs​

Readings about the Digital Product Passport

Batteries Without a Passport Still Need a QR Code: Article 13(6) of the EU Batteries Regulation Explained
ESPR & EU Regulations
November 11, 2026

Batteries Without a Passport Still Need a QR Code: Article 13(6) of the EU Batteries Regulation Explained

Most batteries will never get a battery passport, but from February 2027 they still need a QR code. We explain what it has to link to, who is affected and why it's a much smaller project than a full passport.

Learn more
EU Ban on Destroying Unsold Clothes and Shoes: What Applies Since 19 July 2026 and Where the DPP Comes In
Industry-Deep-Dives
November 2, 2026

EU Ban on Destroying Unsold Clothes and Shoes: What Applies Since 19 July 2026 and Where the DPP Comes In

Since 19 July 2026, large fashion and footwear companies may no longer destroy unsold stock in the EU, and recycling counts as destruction. We go through the ten exceptions and the reporting duties, and explain why good product data makes the ban much easier to handle.

Learn more
Battery Passport Access Rights: The Missing Implementing Act and What to Build Before February 2027
ESPR & EU Regulations
October 26, 2026

Battery Passport Access Rights: The Missing Implementing Act and What to Build Before February 2027

The Commission missed its own deadline for the battery passport access rules, but the passport deadline stays. Here we sort out what is already settled, what isn't, and how to build the restricted layer so it still works once the final rules arrive.

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How to Register a Digital Product Passport in the EU Registry: Implementing Regulation 2026/1778 Step by Step
ESPR & EU Regulations
October 21, 2026

How to Register a Digital Product Passport in the EU Registry: Implementing Regulation 2026/1778 Step by Step

The EU registry has been live since July and its rules have applied since 6 August 2026. Before you can register a single passport, your company has to be verified through eIDAS. We walk through the process, what the automatic checks prove and who may register for you.

Learn more
FAQ​

Related FAQ 's

What is digital chat support?

Can chat support be connected to a specific product?

Can chat support reduce service tickets?

Does chat support require an app?

What can customers ask about?