Service & After-Sales

Warranty & Returns

Connect warranty, returns and product information directly to the digital identity of each product. dpp.cloud gives customers and service teams access to relevant product details and supports more efficient after-sales processes.

Turn Your DPP Into a Service Channel

Connect product identity with warranty, returns and after-sales services.

How it works

Warranty & Returns

Use the product's QR code or digital identity to identify the relevant product and its associated information.

  • 1

    Identify the Product

    Use the product's QR code or digital identity to identify the relevant product and its associated information.

  • 2

    Access Warranty Data

    Make relevant warranty and product information available through the digital product experience.

  • 3

    Support Returns

    Connect warranty and returns with additional services such as support, spare parts and repair information.

  • 4

    Continue the Service Journey

    Connect warranty and returns with additional services such as support, spare parts and repair information.

Professional quality, built in.
Our commitment to quality and professional standards is reflected in every feature we deliver.

Warranty & Returns

Benefits of this feature

Connect warranty information directly to the relevant product so customers and service teams can access the right information faster.

  • 1

    Product-Based Warranty Information

    Connect warranty information directly to the relevant product so customers and service teams can access the right information faster.

  • 2

    Simpler Returns

    Use the digital product identity to provide relevant product information during returns and reduce unnecessary manual lookup.

  • 3

    Faster Service

    Give support teams access to product-specific information that helps them handle service requests more efficiently.

  • 4

    Better Customer Experience

    Provide customers with a consistent digital entry point for warranty, support and after-sales information.

  • 5

    Product History

    Connect relevant product and lifecycle information to the product identity to support better service decisions.

  • 6

    Reduce Service Friction

    Make it easier for customers and service teams to find the right information without searching across disconnected systems.

Turn Your DPP Into a Service Channel

Connect product identity with warranty, returns and after-sales services.

Recent Blogs​

Readings about the Digital Product Passport

Batteries Without a Passport Still Need a QR Code: Article 13(6) of the EU Batteries Regulation Explained
ESPR & EU Regulations
November 11, 2026

Batteries Without a Passport Still Need a QR Code: Article 13(6) of the EU Batteries Regulation Explained

Most batteries will never get a battery passport, but from February 2027 they still need a QR code. We explain what it has to link to, who is affected and why it's a much smaller project than a full passport.

Learn more
EU Ban on Destroying Unsold Clothes and Shoes: What Applies Since 19 July 2026 and Where the DPP Comes In
Industry-Deep-Dives
November 2, 2026

EU Ban on Destroying Unsold Clothes and Shoes: What Applies Since 19 July 2026 and Where the DPP Comes In

Since 19 July 2026, large fashion and footwear companies may no longer destroy unsold stock in the EU, and recycling counts as destruction. We go through the ten exceptions and the reporting duties, and explain why good product data makes the ban much easier to handle.

Learn more
Battery Passport Access Rights: The Missing Implementing Act and What to Build Before February 2027
ESPR & EU Regulations
October 26, 2026

Battery Passport Access Rights: The Missing Implementing Act and What to Build Before February 2027

The Commission missed its own deadline for the battery passport access rules, but the passport deadline stays. Here we sort out what is already settled, what isn't, and how to build the restricted layer so it still works once the final rules arrive.

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How to Register a Digital Product Passport in the EU Registry: Implementing Regulation 2026/1778 Step by Step
ESPR & EU Regulations
October 21, 2026

How to Register a Digital Product Passport in the EU Registry: Implementing Regulation 2026/1778 Step by Step

The EU registry has been live since July and its rules have applied since 6 August 2026. Before you can register a single passport, your company has to be verified through eIDAS. We walk through the process, what the automatic checks prove and who may register for you.

Learn more
FAQ​

Related FAQ 's

Can a Digital Product Passport contain warranty information?

Yes. A DPP can provide access to warranty information and other customer-facing services associated with the product.

Can warranty and support be connected?

Does the customer need an app?

Can this reduce customer service workload?