Service & After-Sales

Warranty & Returns

Connect warranty, returns and product information directly to the digital identity of each product. dpp.cloud gives customers and service teams access to relevant product details and supports more efficient after-sales processes.

Turn Your DPP Into a Service Channel

Connect product identity with warranty, returns and after-sales services.

How it works

Warranty & Returns

Use the product's QR code or digital identity to identify the relevant product and its associated information.

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Our commitment to quality and professional standards is reflected in every feature we deliver.

Warranty & Returns

Benefits of this feature

Connect warranty information directly to the relevant product so customers and service teams can access the right information faster.

  • 1

    Product-Based Warranty Information

    Connect warranty information directly to the relevant product so customers and service teams can access the right information faster.

  • 2

    Simpler Returns

    Use the digital product identity to provide relevant product information during returns and reduce unnecessary manual lookup.

  • 3

    Faster Service

    Give support teams access to product-specific information that helps them handle service requests more efficiently.

  • 4

    Better Customer Experience

    Provide customers with a consistent digital entry point for warranty, support and after-sales information.

  • 5

    Product History

    Connect relevant product and lifecycle information to the product identity to support better service decisions.

  • 6

    Reduce Service Friction

    Make it easier for customers and service teams to find the right information without searching across disconnected systems.

Turn Your DPP Into a Service Channel

Connect product identity with warranty, returns and after-sales services.

Recent Blogs​

Readings about the Digital Product Passport

Digital Twin vs. Digital Product Passport: The Difference, the Overlap, and Why the Architecture Decides
Platform Comparisons
September 15, 2026

Digital Twin vs. Digital Product Passport: The Difference, the Overlap, and Why the Architecture Decides

The two terms get mixed constantly, sometimes on purpose. A clean separation: origin, content, audience, obligation. Plus the practical part: why a passport built on unit identity has a different ceiling than a static compliance page.

Learn more
PPWR vs. Digital Product Passport: Is EU Packaging Regulation the Same as the DPP?
ESPR & EU Regulations
August 31, 2026

PPWR vs. Digital Product Passport: Is EU Packaging Regulation the Same as the DPP?

Manufacturers keep asking about PPWR and DPP in the same breath. They're not the same obligation. Here's what each regulation actually requires on your QR code, and when.

Learn more
Circular Economy Revenue: How the Digital Product Passport Turns Returns into a Business
Platform Comparisons
August 31, 2026

Circular Economy Revenue: How the Digital Product Passport Turns Returns into a Business

The EU circular material use rate is stuck near 12 percent, and regulation alone will not move it. What moves it is unit-level product data that makes second-life business profitable. Four models with numbers, from brand-owned resale to materials recovery.

Learn more
Osapiens Alternatives 2026: 10 DPP Platforms When You Need a Passport, Not an ESG Suite
Platform Comparisons
August 31, 2026

Osapiens Alternatives 2026: 10 DPP Platforms When You Need a Passport, Not an ESG Suite

Osapiens makes sense when a corporation consolidates CSRD, supply chain due diligence, and DPP into one platform. When the actual job is compliant passports for your catalog, focused alternatives cost a fraction and go live in weeks. Ten options compared, with the three-year TCO math.

Learn more
FAQ​

Related FAQ 's

Can a Digital Product Passport contain warranty information?

Yes. A DPP can provide access to warranty information and other customer-facing services associated with the product.

Can warranty and support be connected?

Does the customer need an app?

Can this reduce customer service workload?